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Service Policy

一、Pledge

Anjia electrical products enjoy free maintenance within the warranty period from the date of purchase, lifetime maintenance within the service life, and nationwide warranty.

二、Warranty policy

The company's product warranty management regulations are based on the newly issued "Regulations on the Responsibility for the Repair, Replacement, and Return of Some Commodities" issued by the State Economic and Trade Commission, and all users who purchase Anjia Electric can enjoy it.

三、Three guarantees validity

It is recorded from the date of receipt of the invoice for the purchase of the machine, and the time taken for repairs and pending repairs is deducted.

Under normal conditions of use, Anjia electrical products guarantee the following three guarantees:

Product name Three guarantees validity The main components Main parts name Depreciation rate
Range hood 1 year 5 year Motor, computer control board (including weak and strong parts) 0.05%
Gas stoves 1 year Gas valve assembly, pulse igniter, glass table 0.05%
Disinfection cabinet 1 year 3 year Power board, control board, door control switch, electronic door lock, guide rail, fan, PTC heater, ballast 0.05%
Electric oven 1 year 3 year Fan, heating tube, computer control board 0.05%
Electric steam oven 1 year 3 year Fan, computer control board 0.05%
Microwave oven 1 year 3 year Motor, magnetron, computer board, timer 0.05%
Gas water heater 1 year 3 year Fan, computer control board, proportional valve 0.05%
sink 1 year 0.05%
Faucet 1 year 2 year Ceramic spool 0.05%

四、Warranty method

On-site service;

Make an on-site service appointment within 24 hours in the urban area and within 48 hours in the suburbs.

五、Repair conditions

The products within the warranty period shall be maintained free of charge, and the following conditions must be met at the same time: a valid purchase certificate (purchase invoice) must be provided; a warranty card (single) of our company must be provided.

六、Non-warranty scope

The following situations are not covered by the warranty service, but repairs can be carried out for a fee:

Consumers cause damage due to improper use, maintenance, and storage;

Damage caused by installation or maintenance by a service unit not designated by our company (including user installation or disassembly and maintenance);

Without three guarantees or valid purchase documents;

The model and body number of the warranty card do not match the actual product;

The warranty card or purchase certificate has expired or has been invalidated;

Damage caused by irresistible natural disasters;

Damaged due to unstable working voltage or exceeding the specified range of the product or the power line does not meet the national electrical installation requirements;

Returns that do not comply with national policies and regulations.

七、Non-guaranteed charges

For the maintenance of products outside the scope of warranty, our company will charge spare parts fee, maintenance fee, and on-site repair will also charge on-site service fee.

八、Three charter return and exchange regulations

Anjia electrical products enjoy free maintenance within the warranty period from the date of purchase, lifetime maintenance within the service life, and nationwide warranty.

九、Supplement

Anjia electrical products enjoy free maintenance within the warranty period from the date of purchase, lifetime maintenance within the service life, and nationwide warranty.

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